General

1. I am a publisher, how do I create my first ad with InMobi? 

Getting started with InMobi is quick and easy. Here’s a step-by-step walkthrough to begin with.

You might come across the following terms while you set up an account on the InMobi platform. We would recommend that you go through the same so that you are comfortable navigating our platform.

• Username: Any name that can uniquely identify you to your InMobi account.
• Account ID: A unique identifier for your account with InMobi. Select the drop-down next to your username to view your account id.
• Placement ID: A unique identifier for the placement unit you create on the InMobi platform. To find your app Placement Id: select Monetize from the top navigation header, then select the relevant app from your list. The placement Id will be available to you in a dialog box.
• Payment ID: A unique ID generated at the account level after payment details are updated. To locate, select the drop-down next to your user name.

2. Why am I being redirected to create a new account or sign a contract even though I already have an account? 

If you have created a Google Open Bidding or Direct account and want to switch, you must create a new one. However, you cannot create a new account with the same email address. Additionally, signing a contract only applies to Google Open Bidding accounts (Google Open Bidding SDK connections don't require new accounts).

3. Why do I see blank ads in my campaigns? 

Blank ads may appear due to issues with ad creatives, targeting criteria, or ad-serving limitations. Ensure the setup is correct and Contact Us in case of any issues. 

4. How does test mode work, and when can I see live ads? 

You can enable your placement for Test Mode without affecting the live app. Global means the test ad can be served across all your Live apps with InMobi, while Device means the test ad can be served across the Test Devices added as per the Integration Tab section. 

5. How can I add more users to my account?

To add more users, go to your account settings and select "Manage Users." Add details such as first and last names, designation, email ID, etc to invite additional users. For more details, follow the steps in the My Account tab.

6. Why is it necessary to manually add the app?

Manually adding the app is only applicable in cases where the system cannot fetch the app's details through the URL. In such cases, you need to manually add the URL, Category, Rating, and other details to add the app to your inventory. 

7. How can I locate my account ID? 

You can find your account ID by logging into your account and navigating to the My Account tab. Here, you can view your profile and account details.

8. How can I delete my account?

You cannot delete your account from the platform. To delete your account, Contact Us.

9. Can I change or merge accounts?

Currently, changing or merging accounts is not supported. If you need assistance, Contact Us.

10. Why am I not receiving the verification link?

Check your spam or junk folder; the link might be there. Ensure you’ve entered the correct email address and your inbox is not full. If the issue persists, request the link again or, Contact Us.

11. Why can't I reset my account password?

If you're unable to reset your password, it may be due to an incorrect email or username, a locked account, or a temporary system issue. Double-check your details, ensure your account isn't locked, and try again later. If the problem persists, Contact Us.