Finance & Payments

1. Why has my payment been delayed?

Payments may be delayed for the following reasons: Publishers registered in Singapore and India are required to send GST invoices. If exempted from GST, they must provide a declaration via email to bd-finance@inmobi.com. Incorrect bank details. Please ensure your bank details are updated correctly.

2. How can I upload my invoice?

You can upload your invoice directly through your account's dashboard on the platform or Contact Us for further assistance.

3. How can I upload an invoice, and what is the required format? 

To upload an invoice, ensure that the file is in PDF format. Follow the guidelines provided on the InMobi platform for invoice submission, including any mandatory details such as invoice number, date, and corresponding campaign ID. For specific instructions, reach out to support@inmobi.com.

4. When can I expect my payment?

InMobi processes publisher payments every month, provided your account meets the minimum payout threshold. Payments are initiated within 60 days after the end of the month in which your earnings are generated. For example, earnings from January will be processed and paid by the end of March, and you can expect to receive the payment by the first week of April.

Here are a few key points to keep in mind:

• Minimum Payout Threshold: $300 for wire and $ 50 for PayPal, $50 for India publisher. Ensure your account has met the minimum threshold for payouts, which varies depending on your chosen payment method (e.g., wire transfer, PayPal).   
• Payment Delays: Payments may be delayed if your payment information, such as bank account details, is incomplete or if any discrepancies are identified during the payment verification process. 
• Verification Process: Ensure your tax and banking details are up to date in your InMobi account to avoid any delays.  

For more information or to track the status of your payments, visit the Payments section in your InMobi account dashboard. If you experience any delays or have further questions, Contact Us.

5. What is the payment cycle?

InMobi processes payments 60 days after the end of the month in which earnings are generated. For example, January earnings are paid by the end of March and payment is received by the first week of April. Ensure your account meets the minimum payout threshold ($300 for wire and $ 50 for PayPal, $50 for India publisher) and that your payment details are up to date to avoid delays.  

6. What are the bank charges?

Bank charges vary based on your payment method and bank policies. InMobi does not cover these charges, so ensure you check with your bank for applicable fees, such as wire transfers or currency conversion charges. 

7. Why is there a discrepancy in my final payout?

Discrepancies in your payout may occur due to: 

• Bank Charges: Fees deducted by your bank for processing payments. 
• Currency Conversion: Fluctuations in exchange rates if payments are made in a different currency. 
• Adjustments: Deductions for invalid traffic, fraud detection, or policy violations. 

For detailed information, review the Payments section in your dashboard or Contact Us.

8. Why I am unable to update my bank details?

You may be unable to update your bank details due to: 

• Verification Pending: Updates are restricted until your previous information is verified. 
• Payment Processing: Changes are blocked while a payment is being processed. 
• Incomplete Information: Ensure all required fields are correctly filled. 

For further assistance, Contact Us.

9.How do I view my earnings history?

Please follow the below steps to view your earning history

• Login to your account.
• Click on the drop-down next to your username.
• Select Finance Tab > My Earnings.
• Earnings History is available for daily, month-to-date, and year-to-date time periods.
• Download Transaction History to a CSV or Excel file by clicking the export icon.