Troubleshooting and Support

1. How can I request technical support and troubleshooting help?

InMobi CMP is self-serve, so you should find all the information and guides you need on this support portal. If this is not the case, you can raise a ticket via the support portal.

2. As a former Quantcast Choice customer, I am facing login issues on the InMobi CMP portal.

To access InMobi CMP, log in to the InMobi CMP portal and enter the email address associated with your account. You will then be prompted to reset your password. If you encounter any issues, you can submit a ticket via the support portal.

3. Why does the CMP pop-up appear every time a user visits the site?

If the CMP pop-up shows on every visit, it is likely due to local storage or cookies being cleared every time the site is reloaded or after a user logs in. Ensure that local storage/cookies are not being cleared automatically, as CMP relies on them to retain user consent data.

4. Why am I not seeing personalized ads, or why is my ad revenue low (TCF Error 10.1)?

If personalized ads are missing, revenue is low, or you see errors like: "We received a request from the EEA, UK, or Switzerland, but it lacks TCF signals", it likely means the consent string is missing from the ad request.

To troubleshoot, check the following:

• Ensure the CMP is correctly storing the consent string in cookies.
• If the consent string is present but ads are still non-personalized, this could be a race condition (Ads request being initiated before user consent is provided).
• Use an Asynchronous Callback from CMP to confirm user consent before making the ad request. For more information, see Adding Asynchronous Callback to the CMP.